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0 pointsSophira1mo ago0 comments

On the one hand, I agree with you, and your reasoning is self-evident IMO.

On the other, too many customers are complete racist dicks to people who they perceive as not "belonging to their country". I... don't think this is the solution to that problem (people will just start applying their racist views elsewhere), but it could be argued by some that it might help.

I'm still against this, don't get me wrong - we absolutely should not be doing this to anybody. I can understand the appeal, though.

0 comments

8 comments · 3 top-level

ffsm81mo ago· 5 in thread

> On the other, too many customers are complete racist dicks to people who they perceive as not "belonging to their country"

nunez alluded to the reason why people will do that. And no, it's not racist in the way you're trying to frame it.

The callers are angry that they're being forced to talk with people which don't even speak their language well enough for it to be a non-issue. Despite being paying customers.

Because the company had a genius MBA which wanted a bigger bonus, so they outsourced/offshored it.

These workers may not deserve this treatment, but it's completely understandable - and the foreign workers ARE the representative of the company doing this shit. And thus... Framing this behavior as racism will not help your message whatsoever.

thedevilslawyer1mo ago

Would the cuwotmers also be willing to pay 2x the price for the product or service? These decisions do not happen in a vacuum.

ffsm81mo ago

What a strawman

1. The price would not be double. It'd be at most a marginal change. No company I've ever seen has more the a single digit percentage of their revenue in customer service

2. The customer was never given the decision wherever theyd be willing to pay ~1-5% more for better service, hence entirely useless to discuss

3. How the hell do you think that makes the people calling customer service racist? Or was my comment too challenging for you to read and comprehend?

throw0101c1mo ago

> Would the cuwotmers also be willing to pay 2x the price for the product or service?

Would the executives, especially the C-suite, be willing to make $8M instead of only $10M in salary and bonuses?

aceofspades191mo ago

You're making the assumption people with accents are necessarily foreign-based workers. You can be a US or Canadian citizen and have an accent. I worked in a call center in Canada servicing Americans, I was born in Canada and lived here my entire life and I can assure you I definitely sound canadian but customer still accused me of being located in India, a place I have never even visited. So I don't think customer opinions on the matter are 100% justified and fair.

ffsm81mo ago

> So I don't think customer opinions on the matter are 100% justified and fair.

Neither do I though? I said it's understandable. Abusing people - even just verbally - is pretty much never justifiable.

But that still doesn't make the people doing so racist.

They're just angry (justifiable) and venting it at the representative of the company they're angry about (less so). Framing this issue as racist will just alienate all discourse, that was my point.

2 more replies

crote1mo ago

Or perhaps you treat the customer support workers as humans instead of worker drones and give them the agency to terminate the call when they are getting abused, with the contracts of repeat offenders getting terminated?

frays1mo ago

Not sure why you're being downvoted but this is the truth if you live in a western country (probably other countries too but I have never lived outside of a non-Western country).

j / k navigate · click thread line to collapse

0 comments

8 comments · 3 top-level

ffsm81mo ago· 5 in thread

> On the other, too many customers are complete racist dicks to people who they perceive as not "belonging to their country"

nunez alluded to the reason why people will do that. And no, it's not racist in the way you're trying to frame it.

The callers are angry that they're being forced to talk with people which don't even speak their language well enough for it to be a non-issue. Despite being paying customers.

Because the company had a genius MBA which wanted a bigger bonus, so they outsourced/offshored it.

thedevilslawyer1mo ago

Would the cuwotmers also be willing to pay 2x the price for the product or service? These decisions do not happen in a vacuum.

ffsm81mo ago

What a strawman

1. The price would not be double. It'd be at most a marginal change. No company I've ever seen has more the a single digit percentage of their revenue in customer service

2. The customer was never given the decision wherever theyd be willing to pay ~1-5% more for better service, hence entirely useless to discuss

3. How the hell do you think that makes the people calling customer service racist? Or was my comment too challenging for you to read and comprehend?

throw0101c1mo ago

> Would the cuwotmers also be willing to pay 2x the price for the product or service?

Would the executives, especially the C-suite, be willing to make $8M instead of only $10M in salary and bonuses?

aceofspades191mo ago

ffsm81mo ago

> So I don't think customer opinions on the matter are 100% justified and fair.

Neither do I though? I said it's understandable. Abusing people - even just verbally - is pretty much never justifiable.

But that still doesn't make the people doing so racist.

They're just angry (justifiable) and venting it at the representative of the company they're angry about (less so). Framing this issue as racist will just alienate all discourse, that was my point.

2 more replies

crote1mo ago

frays1mo ago

Not sure why you're being downvoted but this is the truth if you live in a western country (probably other countries too but I have never lived outside of a non-Western country).

j / k navigate · click thread line to collapse