Anyone that has multiple card from the same bank (because, say, you have a personal account and a shared account with your partner) has to do the "pick between the two identical looking top 20px of cards" dance every time they use Wallet to pay for something. It is mind-boggling that the current UI persists.
An 80 year old with early onset challenges can work this wallet, pick a card, and then hold the phone to the reader at a store. It's all co-opting "familiar" actions for them, not tech-like, which means they can do it.
The biggest UX issue Apple has for that persona isn't the wallet, it's the lack of physical home button. Everyone in their 70s and up seems to be given pause every time they aren't on the screen they expect, and even to unlock it.
Invisible affordances rely on memory rather than sight trigger: not good.
Not at all.
In my physical wallet, those identical looking cards have different names on them, ie. <myfirstname mylastname> and <mylastname - partnerslastname> for joint accounts. I can also mark them up with a marker, or request a different picture from some banks.
In iOS I need to remember that the one ending with 0044 is mine, and 0073 is for our joint account. I have no way to add an alias or distinguish them otherwise. This is ridiculous.
I agree, it would be nice if Apple added stickers, but the problem isn't, IMO, as bad as you make out.
Exceptions include transport and concert tickets. Most of the time this doesn't cause problems because I'm standing with the other people I'm travelling/gigging with, and the agent scanning the tickets doesn't care about any names on them.
I have a shared checking account with my spouse. Both my personal card and shared card are the same, save for the actual card number.
Second; have you tried this with actual 80yr olds with early onset? Because I have. It doesn’t work, not even close. The steps require to get to that point are impossible for an 80yr old with early onset to even get close to. From trust, to setup, to even the stupid double-click with arthritic fingers, it’s fraught with roadblocks. And forget swiping.
This is a massive problem. The lack of care for options to equip seniors with usable iPhones is a massive problem right now. It is causing suffering both in the seniors and in the people who love them.
Their experience is often utter shit.
Two examples:
1. Often older folks have their screen zoom maxed out for readability. Extreme zoom will often place critical fields and buttons off-screen.
2. Finger and hands of older folks often tremble. So imagine holding in your trembling left hand your phone, while you're trying to hit a target with your trembling right finger. All while standing in line to get a discount on your groceries.
Lower left, lower right, upper left, upper right, inside left, inside right, dollar bills left, dollar bills right.
I basically only know what’s in one or two places. I just end up rifling through everything until I find it
I'm in my 40s and don't have much trouble with reaching Home by swiping up from the bottom. But anecdotally, when I observe a person who is 65+ operate their iPhones, 9 times out of 10 they experience problems swiping up from bottom to reach Home. The swipe up does nothing, presumably because they aren't starting the swipe from low enough on the screen.
You can markup a card in a physical wallet. And then originally identical cards become visually distinguishable.
You can use the Accessibility settings to add a virtual home button that's always displayed in the same place on-screen. That seems to work pretty well for the older folks I know.
Settings > Accessibility > Touch > Assistive Touch
So true! Also my 84 year old mother can never figure the difference between a web site and an app. If I could add a home button and solve the second issue her life would be much better.
Tesla loves to hide critical functionality in non-standard places, often buried in touch screen menus. They can move items at any time. That's insane to me, but I guess I'm the outlier.
Android's move to gestures is lame copycat behavior. I've actually seen people online defending it on the grounds that using gestures feels cooler. Maybe that explains it, many people will take UI gimmicks over solid usability.
In my physical wallet I can take the card I use daily (which is on a limited account and no big deal if I lose it) and leave the others at home. On my phone, there are all the cards I ever used or plan to use at some point in the future.
You may have multiple cards from the same bank (personal, family, business).
Different cash back from the same bank making you want to use one card over another.
If only a digital UI didn't have the same skeuomorpic limitations a physical card has ...oh wait!
(And it's not true that the same issue is true in a physical card wallet. In a physical card, either you get a different design from the bank, or you can trivially write on it with a marker or add a sticker to differentiate it).
>An 80 year old with early onset challenges can work this wallet, pick a card, and then hold the phone to the reader at a store.
A, yes, the standard target group for iOS and the Wallet app in particular.
I swear, the arguments people make...
That’s why Apple has to copy the problem for the wallet?
I never knew there was a virtual home button available in iOS; but apparently there is.
For me it's my daily driver, my Costco branded card, my airline's amex card, my USD denominated card, and my work-issued card. There are also two ATM/debit cards in there which I'll occasionally choose at small merchants where I know the CC fees hit them harder.
In most cases I just want the daily driver, but the airline card gets good rewards for dining so it does come out reasonably often as well. The USD card I can mostly ignore unless I'm traveling there and can temporarily set it as the default.
For example, I have bold text, larger text. On my mac I have all these contrast increasing settings enabled, simply because it's *not* good "design"
It's good that it's minimal, but this minimalism is also why many things don't work (timemachine, icloud files/photos -> everything needs to be automatic, causing recurring downloads follewed cache eviction of those files). Etc etc etc
Minimal is often an enemy of usable.
My current wallet doesn't give me any affordances: https://grifiti.com/products/grifiti-band-joes-3-25-x-1-25-i...
classic Apple situation - look, this is super clean, intuitive software! but if you want a reasonable level of flexibility that you would expect elsewhere, you are SOL.
Easier than my physical wallet tbh, where they're behind each other, which I say begrudgingly because I've long held out, only starting to use the app a couple of weeks ago.
Will wonders never cease.
In my case, I have a personal card and a shared card from the same bank. The card type is the same, one just happens to have my spouse as a co-owner.
Some banks do allow you to pick a card look/image. Most don't.
But whatever the case, Apple really should allow tagging cards in the Wallet with a small icon/emoji/something. It doesn't need to be fancy - just enough to visually distinguish two otherwise visually similar cards.
How about a simple, old fashioned text label for each card?
> Google Wallet. Create a Pass is iPhone-only. Roughly half of the wallet-using world is on Android, and our generator builds Google Wallet passes from the same form.
What does this actually mean? Google Wallet has had a button to add your own passes for many years. How is the feature described here different?
He paid me to create the icon for it, which was my first paid graphic design job: https://www.noio.nl/2012/10/pass-creator-app-icon/
Thanks Paul.. good times!
An option to override automatic (un)archival of passes is also desperately needed. Some passes just don’t expire based on time, and too many pass creators are too incompetent to put the correct time in even if they do.
Airlines in particular are prone to things like using local time in a field expecting UTC, which has made boarding passes auto-archive hours before leaving for the airport for me…
Google wallet has had the abillity to scan tickets and create custom passes for years.
This article frames it like Apple are coming to save the day from lazy developers, but in reality its Apple who have been sleeping on this while other competing services have offered it for some time now.
[0]: https://developer.apple.com/documentation/walletpasses [1]: https://developer.apple.com/documentation/passkit
https://apps.apple.com/nl/app/pass4wallet-store-cards/id1423...
FlixBus (I might be misremembering) is the only service I ever found which lets you pay with Apple Pay and add a pass to Wallet all from Safari. For airlines and other bus/train services I always have to install the app to do both. Maybe this will allow me to buy tickets on the web then make my own pass.
¹ Assuming I even update to iOS 27, though.
Looking forward to adding it to Apple wallet.
As an aside, does the Jenny number still work at most stores?
Surely this was considered earlier within Apple. I wonder what changed that they decided to do this now.
And I'll still need it because I doubt I'll be switching to 26 or 27 any time soon.
Edit: Pass2UWallet is the name of the app I'm using if anyone cares. I'm not getting a commission for that yadda yadda doo.
I guess there is no appetite for “antitrust” in the US right now.
I don’t really believe that places that require membership cards are going to let users start creating their own, though.
The amount of creativity and innovation the App Store has stifled is surely enormous and downright sad.
Today's app makers do not respect users. See them as big milk-cow fan-base, that's it! So they can piss off, I don't care about them either!
