Ask HN: Is AI resulting in net revenue gain for non-tech companies?

I really dread the chatbot or AI customer service. They make incredibly difficult to reach a human and have templated solutions to problems which are typically not helpful. Most customer service issues that can be solved with a bot can also be solved with a tool. Like canceling subscription or processing a return.

The other day I had a unique problem at Amazon and took me a while to get to a chat with human. They solved it in an instant. But the bot or AI previously was just asking questions that was irrelevant and making it difficult to get to the solution.

The great[1] thing about the customer dissatisfaction is that since the corporations are all marching in complete unison towards zero customer service and everything getting worse, the customers have no recourse. Sure, they can churn to a competitor, but it’ll be the same story there, and others churning from the competitors will show up to replace them. So, I predict true and lasting bottom-line improvement from this kind of stuff!

[1] It’s great for the corporations and the enshittifiers, I mean. Terrible for humans of course.