They had so many opportunities for growth. They could have written more useful software. They double-downed on a bad file format, their program data should be natively represented in PDF objects, not JSON+binary with extra rendering required. They didn't engage with the developer community hardly at all, who literally does free work/evangelism for the brand, and knows their product better than their own employees. They can, and still should, make their software as open-source as possible, and take the best community improvements back into their mainline. They need to fire their "UX" people and put someone in charge who knows what good software should be (hint: it's not putting commonly-used buttons behind another button, just to make way for your brand's logo at the top of the screen).
I don't even want to know what their cloud spend is, but they are absolutely getting ripped off there. They need to get on owned infrastructure, and second they need to move off all of it as quickly as possible and give people the means to host data on their own network storage. It should not cost users over $40/year to host <8 GB of files. They need to give users a native option for self-hosted cloud sync and stop trying to lock customers in to their crappy SaaS-ware.
IMO if the company goes under, it will be a boon for RCU, rmfakecloud, and reManager, but ultimately after enough people pull away (and it's already started, no one can afford luxury goods, 50% of consumer spending is by 10% of the population), none of it will matter much in two years.
https://old.reddit.com/r/RemarkableTablet/comments/1ssquyu/r...
