I recently had to gift someone some books, so I decided to try B&N online shipping since Amazon sometimes damages books. I ordered 3 books: all 3 came loose in a big box, all 3 were damaged: they looked like used books, unacceptable as a gift. I returned them, they didn't have ship-to-store option (which was what Gemini was telling me to push for), and they sent me new ones: all 3 arrived damaged, again. It turns out, B&N is worse than Amazon: 100% book damage rate on 6 books, worse customer support, worse return policy, worse everything. Enshitification 100%.