A few things from the application-
- They ask for an ABN. This would give them most of the entity information they are asking for otherwise.
- They ask for a BSB/Account number and also ask "Is this a nab account?". A directory of BSB's is freely available and would enable them to identify who the bank account entered belongs to.
- Their questions relating to card mix and links to all of the required pages make this no easier then applying for an account with nab or any of the major banks directly.
Have I missed a page on their site that explains what makes Braintree in Australia worthwhile?
anthonys - Thanks for you feedback. We're just getting started in Australia, and we'll continue to improve the onboarding process over time. Leaving the signup process aside, I think there are lots of great reasons to use Braintree in Australia:
Integration - Our elegant API, and client libraries in the language of your choice, mean that you can complete your integration over a cup of coffee.
PCI Compliance - When you utilize Transparent redirect and our Vault, you can achieve PCI compliance with almost no effort, because the credit card data skips your servers and is stored securely with Braintree.
Support - We’ve built a reputation of providing the very best support in the business. Even though our team is based in the States, our clients around the world tell us they get better response times than with their old local providers - and those responses come from friendly developers and payments experts.
I hope you'll give us chance. Please let us know if we can help in any way.
I _know_ there are reasons I'd like to use Braintree, but the signup process is the first and most impression-leaving point of contact users will make with you, and the choice of signup process you've made makes cynical-me suspect this is all about gathering competitive information and acquiring all _my_ business information without bothering to tell me even even ballpark figures of what you're going to cost me.
Maybe I'm not your target market, since I don't find eWay or SecurePay or Paypal's "integration" particularly onerous - but as one of the tech guys in a small web dev firm, I talk a customer or two a month through the process of getting an Internet Merchant Account with one of the local banks so they can accept payments for their Magento/Shopify/WooCommerce/WPMU/Concrete5 shop. I'm unlikely to jump through your "tell us all about your business before we give you prices" hoops only to possibly find out you're barely competitive with Paypal and not even _close_ to what my clients can get via Westpac/Securepay.
It's all about trust. "Tell me everything about yourself before I tell you the most important thing about me" doesn't portray the sort of trust I'd expected given your reputation...
No clear pricing, loads of info required to signup, monthly + transaction costs + merchant service fee, and a seemingly apparent affiliation with NAB's multi-currency merchant account.
How is this different from getting eWay, NAB and Chargify? You mention three points, integration, PCI and Support.
I've touched on integration already (ActiveMerchant). PCI - Chargify handles this (as does eWay using the token system).
So really the main point of difference is Support (and perhaps pricing, but can't be sure since it isn't transparent).
I looked into your suggestion about using the ABN number to look up information about a merchant and found http://abr.business.gov.au/. It looks like that will provide the merchant's name along with the city, state, and postcode of their location. Are you aware of any other services that would provide more information?
However, I assume most of the applications will be for a Company/Company+Trust. To get this data, if you do a company search via ASIC ($9 for the extended version), you can get this: https://connectonline.asic.gov.au/idc/groups/exportalcontent...
I am fairly certain nab will be doing a similar search so maybe you can work with them on that or have them reimburse you for Braintree performing the initial search.
Re. ABN/ACN there are certain (very rare) situations where the ABN and ACN differ apart from the additional 2 numbers at the start of the ABN.
We could've launched with a standard high rate to cover for those, but we decided that offering custom tailored pricing would be more favorable to individual businesses. All of that being said, we're fast learners and should have standard pricing for Australian merchants within a few months.
I was quite excited about this until I bumped into that.
In most APAC countries, one underlying theme is the yearly or monthly fee. Will be interesting to know what BraintreePayments charges in Australia.
For reference look at this: http://www.eway.com.au/pricing/
BTW, WorldPay is another popular option among Australian companies as we get enquiries for that too, however I believe pin.net.au and BraintreePayments would be game changers, hopefully to disrupt in this market.
