He was drowning in support messages (dealing with returns, product questions, sales, etc) and didn’t have a good way to organize and attack them, often forgetting to respond.
We tried attio, freshworks, n8n for some automations. I liked n8n a lot but I didn’t want to leave to another app to view messages and customer info. Tried to build bridges via Google Sheets and Airtable and then went deep down the rabbit hole and tried building my own solution.
At that time I hadn’t programmed in 10 years. I stopped pretty much when Backbone.js and underscore became popular and went on to work in commercial concrete, building many of the high rises in San Francisco and Downtown Los Angeles (including the one with lots of graffiti on it).
The goal of the app is to automate as much of customer support as possible, from triage to drafting responses to keeping track of history.
Features include:
- Omnichannel Inbox — Handle email, chat, SMS, and social conversations from one unified inbox.
- Email integrations — Connect Gmail and Outlook to sync conversations both ways.
- Ticketing — Full ticket lifecycle with priorities, statuses, types, and assignment.
- AI-suggested replies — Draft answers generated from conversation context.
- Workflow builder: No-code drag-and-drop automation for tickets, contacts, and messages (you can create your own apps too) - Knowledge Base - Data import — Bulk import historical contacts and tickets.
- Call recordings & transcripts — AI-transcribed and analyzed voice conversations. (Beta)
- AI: Kopilot — Conversational AI assistant that answers questions using your customer data.
- AI providers — Bring your own OpenAI, Anthropic, or other model keys.
The homepage is https://auxx.ai and you can play with a demo here: https://auxx.ai/demo. It's open source. You can find the repo here: https://github.com/Auxx-Ai/auxx-ai. (Stars are appreciated)
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