The relevant part of B2C is the 2C part, not the B. Mass market apps are generally ridden with telemetry and SDKs. Moreover I'm not sure how you think it's a "fair question" to go from a remark about how other apps are equally bad, to thinking I want the US government to operate as a business. It's like doing:

A: "I called the IRS and was put on hold for 2 hours, can you believe that?"

B: "To be fair that's the experience calling into most businesses, like banks or the cable company"

A: "Wow so you think we should be running the IRS like a bank?"

>I think most people would except an official government app to be held to a higher standard than the average B2C app.

Is this a "yes, in an ideal world that's how things should be" type of statement, or are you claiming "yes, government agencies have a track record of delivering technical excellence on software projects, and this particular project was especially bad"? The former is basically a meaningless platitude, and I don't think anyone seriously thinks the latter is true.