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0 pointsthewebguyd11h ago0 comments

> they basically insist that I become an unpaid systems engineering QC person

Microsoft support is guilty of this, especially for Azure & 365 issues.

Like sorry, but you aren't paying me to debug your software. Here's a report, and here's proof of me reproducing the problem & some logs. That's all I'm going to provide. It's your software, you debug it.

0 comments

deathanatos5h ago

While I'd love to take your tack, unfortunately, I find that if I actually want the fix, I have to become their unpaid engineer.

Which is ridiculous, because at the same time my company is paying a separate support fee, large enough to literally employ a dedicated engineer for my company!

bloppe2h ago

It makes a lot of sense. I would also try to get my customers to do work for me if I were confident they would never churn.

toast02h ago

I will do the work for them (typically paid for by my employer) iff I can expect them to fix it.

Blackbox debugging is a PITA, which is part of why I prefer open source, but it is what it is... If something is broken, and I can get it fixed by putting in the time to get a good report, and etc and they fix the thing, then I'll do it.

But if they don't fix the stuff, I have no shortage of things to fix myself.

sigbottle10h ago

Damn. I've put quite a lot of effort into open source tools w.r.t. debugging and bugfixing, but yeah putting that for a corporate product that doesn't even respect you must be draining.

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