This. Microsoft has said similar things before, and always tripled down on bad behavior afterward. Their priority is business outcomes, not user experiences or support, and that’s why even this non-apology makes it clear the stuff customers, engineers, and support staff hate - invasive telemetry, outright surveillance/spyware, online-only requirements, AI-everywhere, constant arbitrary deprecation of APIs and endpoints for external tools to drive internal product adoption, refusal to support consumer technologies long-term (MCE, WMR) or do things contrary to everyone else (print drivers) - isn’t actually getting addressed.
Don’t listen to the smooth talk. Plan an exit strategy now, before you need it later.