Politely, I suggest that prefacing a claim about a stranger's emotions by saying that the claim is "fact" and "honest" is presumptuous.
But I do think you're right about the "friction [being] part of the joy". I think a better version of my comment is that enjoying those frictions isn't completely straightforward, and the temptations of a frictionless (and maybe subpar) alternative make those frictions less enjoyable still, as simonbw's comment observed.