Coming from a social scene in which I'm involved in modding and deconstructing video games, this behavior was immediately apparent to me. It's the same contrived story that cheaters use to explain why they really really need a feature that gives them an advantage over other players in online games.
The story itself being true or not doesn't really matter - they're weaponizing an appeal to emotion by using a disabled person as a prop to violate everyone else's standards of interaction.