More custom stuff (eg 100Gb/s NICs) takes a bit longer, but they've always been super responsive and quick to sort out any issues!

The price / performance you get from something like their AX162 is just crazy, although unfortunately with the whole RAM / NVMe shortage the setup fee has gone up quite a lot.

What you should be aware of is their new exploration of s3 storage. I mean, the s3 works and everything but it's still too eaely - the servers are kind of slow and sometimes fail to upload/download. They are still tuning out the storage architecture. The api key management is kind of too primitive (although much more headache free than configuring aws), and the online file browser is lacking

But for vps servers - they are battletested veterans