This is not about you or me, it's about the large chunk of New Yorkers (and people in every city) that:
- have no resources for a lawyer
- have limited English skills, and possibly limited literacy in general
- aren't good with computers/internet
- have little understanding of the law
"Oh just browse a complex website" and every other "it works fine for me" scenario doesn't help this class of citizens. A simple chatbot that answers questions does.