Your organisation has invested millions in observability tools. You have dashboards for everything. Your teams dutifully instrument their services. Yet when incidents strike, engineers still spend hours hunting through disparate systems, correlating timestamps manually, and guessing at root causes. When the CEO forwards a customer complaint asking “are we down?”, that’s when the dev team gets to know about incidents.
You’re experiencing observability theatre, the expensive illusion of system visibility without its substance.
