There are highly talented people in every country. The vast majority of them do not work in call centres.
Forget self driving cars for a minute. If Domino’s wants to deliver a pizza to me, the delivery car driver needs to be licensed (pretty much in that state).
It doesn’t matter even if Domino’s extends some sort of liability insurance. Laws are laws. Legally driver must be licensed. It doesn’t matter if they drive while on a speakerphone call with a licensed driver.
It also wouldn’t matter if the delivery driver had no license but carried a licensed passenger at all times. It wouldn’t matter even if the passenger owned the car.
Having a person drive a car in a country in which they are not licensed to drive seems fundamentally illegal. It’s not a technology issue. It doesn’t matter if there are sensors and satellite links involved. The driver must be licensed.
Somehow society had decided in favor of a little convenience to forget all principles and let tech companies run roughshod over laws, societal norms, and basic human decency.
This is worse than the 1970s mentality of “if it came from the computer it must be correct”. Now it is AI…
I would not personally be comfortable “explicitly proposing a path” for a vehicle operating in the Philippines since I’ve never even been there, let alone driven there. Why would I be comfortable with somebody doing the reverse?
Tourists can drive in the US on their foreign license. Can that be used as a loophole for a call center?
Also, maybe it is a gray area where they are not asking what they don't want to hear. Those offshore subcontractors already break any US law they want because they aren't hiring humans inside the US, they are providing a service from abroad.
Specifically, how do you know the operator can drive?, as you ask. But also, how do you know your operator won't steal your PII / bank account details out of your law enforcement physical jurisdiction?
Because Night shifts are always more expensive. Nothing to do with any A, B or C Team.
Edir: "Markey then asked about where the operators are located, to which Peña says they have "some in the U.S. and some abroad,” however he did not know an exact percentage of those located elsewhere. "
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Markey: In what countries are these employees located?
Waymo guy: The Philippines.
Markey: Excuse me?
Waymo guy: the Philippines.
Markey: So they are in the Philippines.
----
If they aren't in the Philippines, they need to fire Waymo guy..
https://upload.wikimedia.org/wikipedia/commons/8/86/Outsourc...
They got angry about China, the Philippines, India, Kenya.
Oddly, it’s never the people in those countries complaining that they got a better paying job!
Only rich people who think, apparently, that this new middle class ought to be kicked back to the farm fields.
https://en.wikipedia.org/wiki/Exploitation_of_labour#In_deve...
The Western companies who employ or contract people in these other countries aren't altruistically investing. They're on the hunt for people who will accept lower wages, and for governments that won't insist on workers rights, health and safety.
So tech companies should be barred from hiring anyone outside the Bay Area? Because hiring someone in Texas or Arizona is necessarily exploitation?
If you were instead hiring from anywhere (because you'd be happy with a remote worker, and they have the same employment rights) and willing to pay the same as you'd pay your Bay Area workers, i.e. it's about the hunt for talented/capable employees whereever they might be, rather than a hunt for cheap ones, that's no longer exploitation.
That's true for a lot of workers in many USA cities as well.
