And that's exactly what drives me bonkers about the current wave of "too big to care" web services, like GMail, Amazon or perhaps even Steam. Average consumer has absolutely no way of pushing back or even getting any information. It really feels like there needs to be some kind of law in place that requires some form of repayment if an account is closed. The problem there, I suppose, is potential for abuse -- buy a thousand books over a decade, then at the end "sacrifice" the account to get it closed, and try to get the money back.