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0 pointsthrowawaysleep3mo ago0 comments

> to send their most frustrated customers through a chatbot

But do those frustrated customers matter?

0 comments

I just checked - frustrated customers isn't a metric we track for performance incentives so no, they do not.

Even if you do track them, if 0.1% of customers are unhappy and contacting support, that's not worth any kind of thought when AI is such an open space at the moment.

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munk-a3mo ago

I just checked - frustrated customers isn't a metric we track for performance incentives so no, they do not.

throwawaysleepOP3mo ago

Even if you do track them, if 0.1% of customers are unhappy and contacting support, that's not worth any kind of thought when AI is such an open space at the moment.

j / k navigate · click thread line to collapse