Product has paying users and it's in a "complete" state. Cut costs to optimize profit for a bit and hope not everyone leaves.
In the case of Evernote, it's probably really hard to get 10 year users off of it at this point, so they can double subscriptions and they're locked in. My assumption is that there's a serious amount of people that go "eh" and just deal with the cost increase and stagnated features.
The main business was throwing off gobs of money and there were SO MANY failed projects to try and find new revenue streams. Everyone who was not being pushed by the PE owners could see that they would never account to even 1% of the revenues of the main product. It was only a matter of time before someone came in, said "the main business is fine as is" and fired the people who were involved in the moonshots then sat back and raked in the cash. Sure, it will probably not last forever. But if it brings in millions per year for 15-20 years until the company dies, then that is probably an outcome Bending Spoons is fine with.
This isn't like some B2C 5-10 dollar a month service. Video hosting is notoriously expensive and paying clients will quickly see other alternatives if they see smoke. These are already people with specialized needs that the main market leader (Youtube) cannot fulfill. They are "active", so to speak.
Isn't this just a bigger reason why these people won't leave? Assuming the acquirer isn't dumb enough to remove the core benefit that comes from their highest paying customers, they will keep providing those, and those customers won't churn. And I think this is a safe assumption, considering it's the primary goal and focus of the people at the acquirer.
But I don't really see what overall lessons there are here.
Based on my experience with Evernote, I don't trust Bending Spoons, and I'm wondering if I should look for a different time-tracking and invoicing system.
I'll be honest it's not as good as harvest. The mac app is a bit buggy, it's not as easy to add manual time, and you need to pay for pdf export. But having said that I've found the free version to cover 90% of my use of the paid version of harvest
If anybody has any good alternatives, I'm all ears.
You can of course sidestep that and use contractors for the initial build out - plenty of agencies and freelancers will give you a quote with various terms. It'll cost way more in the short term because you're essentially paying upfront the years of salary they would otherwise earn building the same thing as permanent employees, but at least it's an upfront, honest transaction with no expectation of loyalty. You can then hire a permanent skeleton crew for the continuous upkeep.
Want a turnkey Vimeo you can deploy on a cloud or truckloads of servers you can just rack up in a colo? If you have a spare 1.4B laying around, I'm sure that can be arranged.
But then the price tripled and for me, it's too much. I'll pay $2 per session, but not $5.
I remember their CEO (Phil Libin I think) on their podcast explaining how they were building a 100 year company. I really wanted to believe that.
I use Obsidian now and like it, but it feels like they are going down the same path. They keep adding features that don't really fit the original editor-for-a-folder-of-markdown-files. I wish they would stop.
It's a bummer but the feature treadmill seems inescapable. Bending Spoons will probably be able to buy Obsidian for a very nice price in a few years and the Obsidian founders will do very well.
This practice is derogatorily called "vulture capitalism" for a reason. I hope the remaining engineers are either lining up for retirement or networking around for their next gig.
