They pretend to offer "solutions" so their posts don't come across as unconstructive, but their solutions are always essentially the same, often culminating in a factory reset. There is never any attempt to get to the bottom of anything or diagnose what the actual issue is.
They are volunteering their time to make people shut up, bow their head in shame and go away. I don't think this is what you want in an open source project.
Instead we get:
https://developer.apple.com/forums/thread/669252
>”… Now, the few Apple engineers that get back to me for some of these issues and the Apple support as well often tell me that Apple really cares about customer feedback. I really want to believe this ... but it's so hard to believe it, if less than 1% of my submitted reports (yes, less than 1%, and it's probably much less) ever gets a response. A response, if it ever comes, can come after 3 months, or after 1 year, or after 3 years; only rarely does it come within 1 month. To some of the feedbacks, after getting a response from the Apple engineers, I responded, among other things, by asking if I'm doing something wrong with the way I submit the feedback reports. Because if I do something wrong, then that could be the reason why only so few of them are considered by the Apple engineers. But I never got any answer to that. I told them that it's frustrating sending so much feedback without ever knowing if it's helpful or not, and never got an answer. …”
Why is this Apple’s path?
It's not just on Apple's forums, Microsoft has the same kind of guys. They tend to look really popular too because all the other fanbois upvote their comments.
And not only there, many open-source software forums have the same problem.
At least you know it’s not working as place to submit issue reports. It is better than other way, like Figma, 1Password and many others: a Support Forum with an army of yes-men “support specialists”. They would answer your query with basic troubleshooting and then will say that it will be passed to development team or will be considered, etc. perfectly designed system to pacify user and dismiss their report.
I’m no Harley owner but you and I both know the answer to that.
As a developer, it's easy to be blind to this because they're on "your side", but it's bad for the health of your support forums.
(They do defend them IRL, it's "commonly known" that HDs have issues that the install base "overlooks".)
