Indeed. Apple should close those forums. It damages their brand to have such antagonistic people pretending to be support agents. A company of Apple's wealth could afford to have a small army of people in the Philippines do the same job with much less aggression.

Yes, fanbois, lecturing people that they're using it wrong.

It's not just on Apple's forums, Microsoft has the same kind of guys. They tend to look really popular too because all the other fanbois upvote their comments.

And not only there, many open-source software forums have the same problem.

Exactly same are the Google “support forums”.

At least you know it’s not working as place to submit issue reports. It is better than other way, like Figma, 1Password and many others: a Support Forum with an army of yes-men “support specialists”. They would answer your query with basic troubleshooting and then will say that it will be passed to development team or will be considered, etc. perfectly designed system to pacify user and dismiss their report.

Are those the people who recommend "fixes" like resetting the PRAM / NVRAM to solve application level issues, or who recommend removing all files from the Desktop to somehow speed up general responsiveness? The Apple pages are awash with them.

I wonder if other cult brands attract the same kind of personalities, or if Apple has somehow done something special to encourage it. When a Harley Davidson owner says he has a problem with his bike, do Harley zealots jump out of the woodwork to attack the dissenter and defend the brand from which they derive their personality?

That may be true to some extent but I am still often able to find some kind of answer, granted it's often just "NO, Apple doesn't do this".

There is official support. Apple Support should be more deluged with callers, but they rely on these forum mod suckers to carry water for them and tell people it’s their fault to lessen that load.