This is not specific to YouTube. It’s billboards, product placement, etc etc etc.
> You can also easily never speak to them. I know they exist, but as a consumer I can't think of anytime I've had a sales interaction with a salesperson
Ok, so you make every major purchase online, probably don’t own a car, never purchased a home or lived in a city where its extremely difficult to rent without a realtor, never go out to restaurants or bars in the US where the service staff essentially works on commission in the form of gratuity… sure thing.
Thinking Sony would sell just as many products entirely based on word of mouth is absolutely absurd.