I read an interview once with one of the founders of SO. They said the main value stackoverflow provided wasn't to the person who asked the question. It was for the person who googled it later and found the answer. This is why all the moderation pushes toward deleting duplicates of questions, and having a single accepted answer. They were primarily trying to make google searches more effective for the broader internet. Not provide a service for the question-asker or answerer.
Sad now though, since LLMs have eaten this pie.
My personal single biggest source of frustration with SO has been outdated answers that are locking out more modern and correct answers. There are so many things for which there is no permanently right answer over time. It feels like SO started solidifying and failed to do the moderation cleaning and maintenance needed to keep it current and thriving. The over-moderation you described helps people for a short time but then doesn’t help the person who googles much later. I’ve also constantly wished that bad answers would get hidden or cleaned out, and that accepted answers that weren’t very good would get more actively changed to better ones that showed up, it’s pretty common to see newer+better answers than the accepted one.
Having duplicates of the question is precisely why people use LLMs instead of StackOverflow. The majority of all users lack the vocabulary to properly articulate their problems using the jargon of mathematicians and programmers. Prior to LLMs, my use case for StackOverflow was something like this:
30 minutes trying (and failing) to use the right search terms to articulate the problem (remember, there was no contextual understanding, so if you used a word with two meanings and one of those meanings was more popular, you’d have to omit it using the exclusion operator).
30 minutes reading through the threads I found (half of which will have been closed or answered by users who ignored some condition presented by the OP).
5 minutes on implementation.
2 minutes pounding my head on my desk because it shouldn’t have been that hard.
With an LLM, if the problem has been documented at any point in the last 20 years, I can probably solve it using my initial prompt even as a layman. When you’d actually find an answer on StackOverflow, it was often only because you finally found a different way of phrasing your search so that a relevant result came up. Half the time the OP would describe the exact problem you were having only for the thread to be closed by moderators as a duplicate of another question that lacked one of your conditions.
I'd say 9/10 times I find a direct match for my question on SO it's been closed as offtopic with links to one or more questions that are only superficially similar.
There are other problems that they don't even try to address. If 10 people ask the same question, why does only the first person to ask it get to choose the answer? Then lots of "XY" questions where the original asker didn't actually have problem X so selects an answer for Y, leaving the original X unsolved, and now all the duplicates only have an answer for Y too.
Moreover, the LLM has access to all instances of similar problems, while a human can only read one SO page at a time.
The question of what will replace SO in future models, though, is a valid one. People don't realize what a massive advantage Google has over everyone else in that regard. So many site owners go out of their way to try to block OpenAI's crawlers, while simultaneously trying to attract Google's.
If they were to recreate the site and frame it as a symptom and issue site, which is what the interview described, that would yield many different choices on how to navigate the site, and it would do a lot better. In particular, what happens when two different issues have the same symptom. Right now, that question is closed as a duplicate. Under a symptom and issue site, it's obvious that both should stay as distinct issues.
This is mostly how I engaged with SO for a long, long time. I think it’s a testament to SO’s curation of answers that I didn’t ask almost any questions for like 5+ years after starting programming
In reality the opposite is encouraged. For countless times, I've landed on questions with promising titles/search extracts, only to find irrelevant answers because people grabbed onto some detail in the question irrelevant to my case and provided X-Y answers.
This often also causes subsequent useful questions to be marked as dups even though they no longer contain that irrelevant detail. The appeal process is so unfriendly that most would not bother.
By regenerating an answer on command and never caring about the redundancy, yeah.
The DRY advocate within me weeps.
