I feel the same. It is easier to hide behind rules, regulations, bureaucracy etc. Not saying we should stop following rules, but using a bit of common sense and having a bit of compassion would go a long way.

I also remember reading about a train that Japanese railways kept running, just for one kid, she took the train to school. They kept it running until she finished school, just for her (I know, someone is going to point out the inefficiency, cost etc about this story, but that is a separate conversation). I suppose stories like these are going to become rarer and rarer as time goes by, as everything has to be "efficient" and everyone has to follow some "rules".