I frequently have to wait 20-30 minutes for an Uber or Lyft pickup at my apartment in south Brooklyn. I'm sure it doesn't help that I'm usually going somewhere like Bay Ridge if I'm ordering an Uber and not somewhere popular. If it's after 1am I just open both Lyft and Uber and book both because at least one of them will just park the car and not come and wait out the timer before it assigns a new driver. I wish the situation is them just canceling, but drivers get penalized for that but apparently don't get penalized for parking at a gas station waiting for you to cancel and pay the fee or sit out the 10 minutes.

One time the guy was just 3 blocks away so I walked to where his icon was, found the car, and banged on his window.

During a weekend trip to Orlando trying to get from our hotel to Disney it took 6 drivers until someone finally came to pick us up.

At least the price is given ahead of time and paid through the app. I once had a cab driver charge my card for $300 when I was borderline blackout drunk in Miami Beach trying to get back to mainland Miami. Didn't use the card reader in the cab either, he used something like a Square reader on his phone. Not exactly sure which one, I didn't piece together what he was doing was fishy until the next afternoon when some blurry memories started coming back and I called my bank.