I recoil from that last statement not because I have a rooting interest in Cloudflare but because the last several years of working at Fly.io have drilled Richard Cook's "How Complex Systems Fail"† deep into my brain, and what you said runs aground of Cook #18: Failure free operations require experience with failure.

If the exact same thing happens again at Cloudflare, they'll be fair game. But right now I feel people on this thread are doing exactly, precisely, surgically and specifically the thing Richard Cook and the Cook-ites try to get people not to do, which is to see complex system failures as predictable faults with root causes, rather than as part of the process of creating resilient systems.

† https://how.complexsystems.fail/