I worked in IT support and I am deeply aware with the issues people are having. Some issues are systemic (aka bad design) and those should be fixed. Other issues are human.

It may not seem like it, but I have the patience of an angel, because I remember when computers where new to me. I like people to understand. Understanding is power. But when I did work in IT support I saw some things. Grown adults repeatedly clicking away error messages without reading them while I stand and watch over their shoulder. When I ask them what their error message read they say they don't know. Then we read it together and they go: "Ohhh".

Yeah. Ohhh. You have a weird error that prevents you from working and there is a red error message and you don't bother to read it. That isn't a technological problem that is a educational problem.

I stand by what I said, we cannot dumb down our system because people don't care, are lazy and act dumb. Because that leads to a cycle where it gets ever dumber and lazier all while making life hell for people who are not dumb or lazy.

If you want to use a car you need to know certain things. Same is true for digital systems, the internet, a smartphone, a toaster, a hair dryer, a knife, a simple plastic bag, etc. The solution is education, not dumbing down the world.