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0 pointscyptus4mo ago0 comments

AFD is down quite often regionally in Europe for our services. In 50%+ the cases they just don‘t report it anywhere, even if its for 2h+.

0 comments

RajT884mo ago

Spam those Azure tickets. If you have a CSAM, build them a nice powerpoint telling the story of all your AFD issues (that's what they are there for).

> In 50%+ the cases they just don‘t report it anywhere, even if its for 2h+.

I assume you mean publicly. Are you getting the service health alerts?

tomashubelbauer4mo ago

CSAM apparently also means Customer Success Account Manager for those who might have gotten startled by this message like me.

ifwinterco4mo ago

Alternative für Deutschland was strange enough, when I saw CSAM I was really wondering what thread I had stumbled into

1 more reply

linohh4mo ago

Thank you, not going to google that shit.

2 more replies

psunavy034mo ago

Some really unfortunate acronyms flying around the Microsoft ecosystem . . .

RajT884mo ago

Quite so. The acronym collision rate is high.

1 more reply

nijave4mo ago

Back when we used Azure the only outcome was them trying to upsell us on Premium Support

RajT884mo ago

Do you recall the kind of premium support? Azure Rapid Response?

1 more reply

cyptusOP4mo ago

in many cases: no service health alerts, no status page updates and no confirmations from the support team in tickets. still we can confirm these issues from different customers accross europe. Mostly the issues are regional dependent.

cyberax4mo ago

> CSAM

Child Sex-Abuse Material?!? Well, a nice case of acronym collision.

mirekrusin4mo ago

They should rename to Success Customer Account Manager.

3 more replies

RajT884mo ago

Definitely the most baffling acronym collision I have seen with Microsoft. I did one time count 4 different products abbreviated VSTS at one point.

1 more reply

SAI_Peregrinus4mo ago

They must really depend on their government contracts with this administration…

codeduck4mo ago

Oh dear. Will make for an awkward thing to have on your resume.

1 more reply

alias_neo4mo ago

Where do these alerts supposedly come from? I started having issues around 4PM (GMT), couldn't access portal, and couldn't make AKV requests from the CLI, and initially asked our Ops guys but with no info and a vague "There may be issues with Portal" on their status page, that was me done for the day.

llama0524mo ago

I got a service health alert an hour after it started, saying the portal was having issues. Pretty useless and misleading.

RajT884mo ago

That should go into the presentation you provide your CSAM with as well.

Storytelling is how issues get addressed. Help the CSAM tell the story to the higher ups.

nevf14mo ago

This is the single most frustrating thing about these incidents. As you're harmstrung on what you can do or how you can react until Microsoft officially acknowledges a problem. Took nearly 90mins both today and when it happened on 9th October.

cyptusOP4mo ago

so true. instead of getting a fast feedback we are wasting time searching for our own issues first.

hallh4mo ago

Same experience. We've recently migrated fully away from AFD due to how unreliable it is.

j / k navigate · click thread line to collapse

0 comments

RajT884mo ago

Spam those Azure tickets. If you have a CSAM, build them a nice powerpoint telling the story of all your AFD issues (that's what they are there for).

> In 50%+ the cases they just don‘t report it anywhere, even if its for 2h+.

I assume you mean publicly. Are you getting the service health alerts?

tomashubelbauer4mo ago

CSAM apparently also means Customer Success Account Manager for those who might have gotten startled by this message like me.

ifwinterco4mo ago

Alternative für Deutschland was strange enough, when I saw CSAM I was really wondering what thread I had stumbled into

1 more reply

linohh4mo ago

Thank you, not going to google that shit.

2 more replies

psunavy034mo ago

Some really unfortunate acronyms flying around the Microsoft ecosystem . . .

RajT884mo ago

Quite so. The acronym collision rate is high.

1 more reply

nijave4mo ago

Back when we used Azure the only outcome was them trying to upsell us on Premium Support

RajT884mo ago

Do you recall the kind of premium support? Azure Rapid Response?

1 more reply

cyptusOP4mo ago

cyberax4mo ago

> CSAM

Child Sex-Abuse Material?!? Well, a nice case of acronym collision.

mirekrusin4mo ago

They should rename to Success Customer Account Manager.

3 more replies

RajT884mo ago

Definitely the most baffling acronym collision I have seen with Microsoft. I did one time count 4 different products abbreviated VSTS at one point.

1 more reply

SAI_Peregrinus4mo ago

They must really depend on their government contracts with this administration…

codeduck4mo ago

Oh dear. Will make for an awkward thing to have on your resume.

1 more reply

alias_neo4mo ago

llama0524mo ago

I got a service health alert an hour after it started, saying the portal was having issues. Pretty useless and misleading.

RajT884mo ago

That should go into the presentation you provide your CSAM with as well.

Storytelling is how issues get addressed. Help the CSAM tell the story to the higher ups.

nevf14mo ago

cyptusOP4mo ago

so true. instead of getting a fast feedback we are wasting time searching for our own issues first.

hallh4mo ago

Same experience. We've recently migrated fully away from AFD due to how unreliable it is.

j / k navigate · click thread line to collapse