Also, as noted, I'm sure part of it is that they gave me a heat pump that's rated to 5°C or whatever instead of -15. Probably because they expect that everyone around here has a backup heating system, and it doesn't get Sweden-cold (or Chicago-cold, for that matter) in this area. Cool cool, but that just reinforces the message that heat pumps can't hack it and if you're buying a heat pump system you really need to also buy a second system—which may not be entirely true but there's other people on this very thread with a kind of dismissive "everyone knows" attitude regarding backup heating that fundamentally undermines the original message (which was my whole point).