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0 pointsIzikiel435mo ago0 comments

Have you raised a complaint with the regulatory body they are registered to? That also works well.

0 comments

NEB in Finland is Traficom, but they don't handle individual complaints. Those handled by Consumer Advisory Services and European Consumer Center & these are residence based as far as I understand (I'm Finnish citizen but I don't live in EU).

The only alternative to court is Consumer Disputes Board but their resolutions are just recommendations & Finnair has a long history of ignoring them so spending 2-3 years there seems like waste of time.

Izikiel43OP5mo ago

In my case, I filed a complaint with Iceland air regulatory authority, even though I lived in canada at a time, and when I told Icelandair I had done that, they suddenly became very proactive.

cianmm5mo ago

There are also firms that handle all of this for you for a % (in the region of 20%). They validate the claim and threaten ti take the airline to court if they don’t pay out.

I generally go direct to the airline these days but if I get pushback beyond what I’m willing to deal with myself, I’ll use one of those services.

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