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0 pointsMaxikCZ6mo ago0 comments

Yea, they tend to deflect. Then you send email quoting laws and inform them that next email will be trough lawyers, and they pay out quick (personal experience)

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buzer6mo ago

In recent case I quoted the actual law & caselaw and the response I got was that I need to contact the marketing carrier and they will stop responding now. Funnily enough, the carrier I was in contact with was the marketing carrier (as background, codeshare flight was cancelled almost month earlier but I was never informed & I only discovered it when I went to airport).

So in my case the next step is to find lawyer.

Izikiel436mo ago

Have you raised a complaint with the regulatory body they are registered to? That also works well.

buzer6mo ago

NEB in Finland is Traficom, but they don't handle individual complaints. Those handled by Consumer Advisory Services and European Consumer Center & these are residence based as far as I understand (I'm Finnish citizen but I don't live in EU).

The only alternative to court is Consumer Disputes Board but their resolutions are just recommendations & Finnair has a long history of ignoring them so spending 2-3 years there seems like waste of time.

Izikiel436mo ago

In my case, I filed a complaint with Iceland air regulatory authority, even though I lived in canada at a time, and when I told Icelandair I had done that, they suddenly became very proactive.

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buzer6mo ago

So in my case the next step is to find lawyer.

Izikiel436mo ago

Have you raised a complaint with the regulatory body they are registered to? That also works well.

buzer6mo ago

Izikiel436mo ago

In my case, I filed a complaint with Iceland air regulatory authority, even though I lived in canada at a time, and when I told Icelandair I had done that, they suddenly became very proactive.

1 more reply

j / k navigate · click thread line to collapse