IMHO those words are based on an immature understanding of human beings and their limitations.
We not only have physical, financial, and temporal limits; even more powerfully, we have emotional limits. When we're scared or traumatized, we often can't act except to keep things immediately safe as much as they can; we are in survival mode. That's also how bad leaders get good people to do evil things - terrorize them, push them into survival mode, and direct their fear at the leader's targets.
What we can do is recognize those mechanisms and limitations in ourselves, using empathy (a universal human trait), our frontal cortex, and compassion - always the first step to taking of our emotions and being effective - and recognize it in others. Calling them names only traumatizes them more. Empathy and compassion gets them to a better place where they can act. It's not easy - that's why the word 'courage' exists; that's why it's sometimes called, 'grace under pressure'.
Effective leaders know this. What we're missing - what so many people are missing - is good, effective leaders. AFAICT, the leaders we'd expect to rise to this occasion also are traumatized - and they have an obligation to do better if they want to be leaders.
