What's a business day? I wouldn't call that a 24/7 SLA.
You asked for an Enterprise SLA. Not all Enterprise SLAs are 24/7. IM(Professional)E, most are not 24/7.
> What's a business day?
From the FAQ on the page linked to by guerby:
What are the business days/hours for support?
Ticket support provided by the Proxmox Enterprise support team is available on Austrian business days (CET/CEST timezone) for all Basic, Standard, or Premium subscribers, please see all details in the Subscription Agreement.
For different timezones, contact one of our qualified Proxmox resellers who will be able to offer you help with Proxmox solutions in your timezone and your local language.
It's kind of frustrating because it's such a tiny detail that could make them a real contender in this new power vacuum.
Well, their FAQ says:
For different timezones, contact one of our qualified Proxmox resellers who will be able to offer you help with Proxmox solutions in your timezone and your local language.
Any serious enterprise software or hardware company absolutely has a 24/7 support option. They all have a base option that is not 24/7 for a significantly lower price.
There’s no way you’re replacing VMware in any company of any size without 24/7 support.
I know thst youre right about the wording turning off orgs but I do wonder when the biggest enterprise organisation can barely offer it in practice what really is the show stopper for business.
Anyway, as the FAQ answer that I quoted mentions, there are plenty of qualified Proxmox resellers who offer support for folks who are dissatisfied with what is offered by Proxmox Server Solutions GmbH. One reseller explicitly advertises 24x7 support [0]. I expect others would offer 24x7 support if you asked, but don't see the need to advertise it up-front.
[0] <https://www.proxmox.com/en/partners/find-partner/all/partner...>