This reminds of discussions following the Fukushima disaster where one commenter claimed that it wasn't a design flaw, because it was an extraordinary circumstance. I found this appalling, because I do not at all think that was the risk profile that was sold to the public; I think people believed that it
was supposed to be designed to safely survive 1000-year earthquakes and the tsunamis that they create.
Likewise, I think that the flying public is lead to believe fuel exhaustion is so rare that when airlines are compliant with regulations, no such disasters across all flights across all carriers will occur during your lifetime.