Right now I cant imagine an AI (esp. chat) being more convenient for me than skyscanner or Google Hotels, but maybe I’m missing the imagination.
If all you want is the cheapest flight on a specific day, Skyscanner is really great. But what if you need to book a bus at the other end of your flight? Skyscanner is not going to help you with that, but ChatGPT might! It could search up different bus providers in your destination and cross-reference them against the available flights.
How much you trust ChatGPT to actually do this well is up to you. But I suspect a lot of people will trust it, and I would probably be willing to use it for low-stakes tasks at least.
I think if you really exactly know what you want the input in AI might be faster "book me on the flight tomorrow at 1pm from x to y on airline xyz -y" This I could imagine being faster, but it would still require verification by me to actually pay. I wonder if AI is faster in doing that given the added latency compared to me visiting airline xyz and doing the search manually (even perceive loading time taking in consideration) as it will be perceived less time if you are active.
And ChatGPT will answer whatever it wants
I see my mistake now. I evaluate based on how it could be useful for me. As a heavy computer user, familiar with shortcuts and user interfaces, interacting with UX works very good.
But for a lot of users text will be more natural and easier. I might be able to get the flight I want easiest with Skyscanner, but other users might not be and will come to a better result with texts.
It’s the same as I prefer documentations over Youtube tutorials, but it’s different on different stages.
