Tell HN: Stripe seems to have suspended human customer support

23 pointsalmost5mo ago3 comments

While trying to get in touch with Stripe today for a standard support enquiry (turning on a feature on my account) I found that the support button leads only to an AI Assistant. It is possible to still get to the "Support Center" but there's no way to create a ticket. So it seems like Stripe have completely replaced human support with an LLM that can only repeat back the public documentation to you.

It does still say in various places on the Stripe website that "All Stripe customers receive 24x7 phone, email, and chat help" but that doesn't seem to be the case anymore

I'm sure a lot of people here rely on Stripe so I thought this was worth a post! Has anyone else has any luck getting in touch with Stripe recently?

3 comments

leakycap5mo ago

Unfortunately, I get the feeling Stripe has calculated the costs and realized customer support is more expensive than the LTV of most customers who utilize it.

Meaning, if you have a problem, they'd rather lose you as a customer than provide support. That's how it feels anyway.

ashtakeaway5mo ago

They won't be getting any new customers if that's their 'business model'.

Lionga5mo ago

Stripe has become very bad over the years, luckily there are many better alternatives now a days.

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