undefined | Better HN

0 pointsskeeter20205mo ago0 comments

>> you can actually contact real humans as a workspace customer easily.

This is only relative to the experience when you're a free google account user. Compared to alternatives like Fastmail contacting support - and actually getting a successful resolution - is still very difficult. I finally switched our org after many years when Google announced yet another price increase (nominally for things I don't want or need) and I really wish we'd gone sooner.

0 comments

ritzaco5mo ago

yep I had an issue with an ownership change of a Google Workspace account recently and to their credit it was fairly easy (as a paying customer) to find a human to talk to who could escalate to someone who could fix the issue. It still was an annoying process that took a couple of hours instead of a couple of minutes, but they certainly didn't just ghost me or leave me out for dead.

hackernewds5mo ago

My anecdata counteracts your anecdata. Now how do we resolve this?

isoprophlex5mo ago

In the face of uncertainty I've found being wary of faceless megacorps to be a pretty useful stance

delichon5mo ago

Out of the crooked timber of humanity, no straight thing was ever made.

j / k navigate · click thread line to collapse