Ruger had one for the SR22 not too long ago. It's a .22 handgun that is more-or-less a range toy. A cool range toy, but a range toy. There was some sort of dead trigger problem that could pose a safety issue. Did Ruger deny it at every turn? No, they put out a notice and offered to fix the firearm free of charge.

Now compare that with how Sig's handled the P320, which is a service pistol and used daily in life-or-death situations.

If you make new-design firearms in any real volume, you will find yourself issuing recalls. Batches of parts get out of spec, things wear out, and you get reports that it can become dangerous. The good gunmakers stand behind their product.