The actual problem is I'm on a voip call and someone starts a big download (steam) and latency and jitter go to hell and the call is unusable. Bufferbloat test confirms that latency dramatically increases under load. Or same call but someone starts uploading something big.
If troublesome buffers are at the last mile connection and the ISP provides a modem/router, adding QoS limiting downloads and uploads to about 90% of the acheived physical connection will avoid the issue. The buffers are still too big, but they won't fill under normal conditions, so it's not a problem. You could still fill the buffers if there's a big flow that doesn't use effective congestion control, or a large enough number of flows so that the minimum send rate is still too much; or when the physical connection rate changes, but good enough. Many ISPs do this, and so you hear a lot less complaining about bufferbloat on say Comcast these days; also, this is an effective best practice, so less need for papers, reports and case studies... it's a matter of getting the practices in the wild and maybe figuring out how to do it better for wireless systems with rapidly changing rates.
Otherwise, ISP visibility can be limited. Not all equipment will report on buffer use, and even if it does, it may not report on a per port basis, and even then, the timing of measurement might miss things. What you're looking for is a 'standing buffer' where a port always has at least N packets waiting and the buffer does not drain for a meaningful amount of time. Ideally, you'd actually measure the buffer length in milliseconds, rather than packets, but that's asking a lot of the equipment.
There's a balance to be met as well. Smaller buffers mean packet drops, which is appropriate when dealing with standing buffers; but too small of buffers leads to problems if your flows are prone to 'micro bursts', lots of packets at once potentially on many flows, and then calm for a while. It's better to have room to buffer those.
