It's just market pressure to make/keep things cheap (= "optimising" support), and also with becoming larger it's harder to reach the 'tech nerds' as normal customer if you don't have another social connection to them.

I don't know anything about init7 but there was a talk at WHY2025 about XS4ALL in the Netherlands, and the reasons they let it become corporate boiled down to "we didn't understand how vicious capitalism was and we let the corporation win" (although they still don't realize that, and phrase it more like "there was a difference of values")