I love that the employee’s (CEO’s?) response to a “there’s no pricing on your website” comment is a link to a review on another kinda random website of a testimonial that getting pricing from them sucks and was marginally above the baseline of “the customer didn’t get scammed.” Ringing endorsement, along with the implied “we’ve been doing this ten years and still haven’t been able to implement self service sign up or even an html pricing page on the site.”

I think youre losing a customer because you don't have that option. Im not gonna contact sales and sit through another inane sales pitch zoom call that should be no more than 5 minutes stretched to an hour before I even know if your solution works. And im most definitely not gonna keep fingers crossed the pricing makes sense.

You realise that testimonial is saying your pricing policy sucks, but after wasting their time on sales calls with you, trusted you more with it than the also sucky competition?