> A senior Google leader telling the shareholders "we've asked 1% of our engineers, that's 270 people, costing $80M/year, to work on services that produce no revenue whatsoever." I don't think it would pass that well.

The business case for this is that Google lose a bunch of money in b2b (cloud mostly, potentially AI in future) because professional users (developers etc) don't believe that products will be supported. Every time Google shut down a service like this, this perception is re-inforced. We're investing this money into these services to change our brand perception and help us make more money in future.

As a bonus, this kind of cultural change would also force them to rebuild their engineering systems (and promotional systems) to make this easier. This may not have mattered for Search/Ads but it will matter if they actually care about winning in cloud and AI.

A Google shareholder that shortsighted might as well ask why they have an HR department or have custodians to maintain the offices, after all, they don't generate income either.

The manager in the trenches can tell if there's actual work happening, to move goo.gl from the internal legacy system to the new supported one doesn't magically happen, code needs to change for it to work after the old system gets shut off.