awesome, I too looked at this as a possible open source omni-channel platform. Essentially give retail companies one unified platform for their customer service people to engage customers and be able to elevate chats and invite peers and supervisors to resolve issues. I didnt pursue it, but I had it all built in my head, once I learned about channel bridges :-D. Since you did get your hands dirty, do you think this is possible? retail company plugging whatsapp/messenger/insta messenger/webchat/sms/pbx/imessenger/etc.??? (I think those would cover 99 percent of customers.