SR, co-founder of Kasp here.
The title isn't an exaggeration. A few months ago, i was working as full-stack developer for e-commerce company on the support ticket solution part. and I were drowning in support tickets & enquires day by day.
We were spending 6+ hours every day answering the same repetitive questions about pricing, features, and basic "how-to"s. It was killing our productivity and ability to build.
We looked at existing chatbot solutions, but found they were either glorified keyword-finders that frustrated users or complex enterprise tools that cost a fortune and took weeks to implement. So, we built our own solution. It's an AI chatbot that you can train on your own knowledge base, docs, or even just a simple FAQ page in under 5 minutes. Existing RAG solutions are not very good at complex answering we tried hundreds of different RAG techniques but most of them are good for simple questions and doesn't understand the context of the customer perspective.
The key is that it uses RAG with our our custom implementation on top to improve the accuracy and speed to find the actual answers within the customer context so users trust the responses.
For our own project, it's now accurately handling about 80% of inbound queries, freeing us up to focus on what matters.
We've just opened up the waitlist today and would love to get this community's feedback on the concept and the landing page.
Link: https://www.kasp.chat/
Happy to answer any questions Thanks!
The address doesn't resolve for me (possibly my PiHole acting up), but our primary support is email-based, currently through Hubspot. Given the name I presume this is purely a chat bot? Makes sense, just asking.
this is not an normal chat bot we have 100s repeated question and find a pattern within them so based on the documentation we can predict what kind of question that the user can possibly ask so based on this we have implemented our own custom RAG solution that has high accuracy with relevant context with minimal latency.
also we have human in loop concept in the upcoming update
Customers might be delighted, as well. I look for that trio.
Said as a former sales engineer.
A few people can be deterred by a great FAQ and overall clear docs. But those are called "smart people." Others are either too dumb or just don't want to be bothered to spend any time looking for their answer, even in the most obvious places, before asking someone.
