I've always hated WhatsApp but use it due to network effect: in my country you pretty much can't have a normal social life without it (and even things like customer service often use it as well).
When they started threatening with charging money, it felt like a punch to the gut. So I'm using this product I hate because I'm pretty much forced, as I'd rather be using Telegram or various others that I strongly prefer, and now that they've captured entire societies and communities with their free app, they're going to make ME pay?
My feeling is that capitalism is just not a good model for messaging apps with network effects. Regulation is sorely needed, at the very least for interoperability (like the phone network), and maybe more.