Regardless of whether Cloudflare is the particular infra company, the company who uses them responds to blocked people: "We don't know why some users can't access our Web site, and we don't even know the percentage of users who get blocked, but we're just cargo-culting our jobs here, so sux2bu."
The outsourced infra company's response is: "We're running a business here, and our current solution works well enough for that purpose, so sux2bu."