Why would you accuse them of lying? If the author wanted to lie why would they include their mistakes like missing the email?

Either way, it doesn't actually matter - even if it's 100% the author's fault, NINE days to get to a human who can resolve the issue is enough of a reason to avoid having too many of your services centralized with apple.

Trade in kits have in the past come from a third party; that’s unrelated to the person having a bank account number on file for recurring charges that’s invalid, and having not seen the email traffic explaining such.