> Jira and bugzilla are vastly superior to GH Issues.
I think you're in the tiny minority with that opinion.
> Most of what makes Jira awful is the people using it.
Not even close. Yes, people aren't good at administering it, but there are soooo many reasons that it's shit apart from that. Not least the hilarious slowness. Jira Cloud is so slow that not even Atlassian use it.
Also I don't think you can just say "you're holding it wrong". Part of the reason people screw up Jira configs so much is that it makes it so easy to screw them up. You can't separate the two.
> but at least it's still free and open source.
Just being open source doesn't make something good.