I believe it's okay to let customers install the patch. The regulation itself can be found here:
https://eur-lex.europa.eu/legal-content/EN/TXT/HTMLBasically, the manufacturer has to issue a patch, and the distributor has to ensure that the patch is available before selling the vulnerable devices. Without secure software, the product is essentially CE-incompliant, which means it practically isn't allowed to be sold.
IANAL though.