But it was already the case that they just arbitrarily do WTF ever they want, that outside a small set of actions that "bots" can perhaps handle fine they aren't going to do anything for you, and that the only way to get actual support for a real problem involves something being sent from a .gov email address or on frightening letterhead.

So... not really any different? You already basically have to threaten them (well, have someone scarier than you threaten them) to get any real support, this wouldn't be different.